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NEW QUESTION: 1
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following
items need to be identified?
A. Business and IT Strategy and Process Definitions
B. Process Models, Goals and Objectives
C. Business Objectives, IT Objectives, Process Metrics
D. Vision and Strategy, Tactical Goals and Operational Goals
Answer: D

NEW QUESTION: 2
The ultimate purpose of IT governance is to:
A. reduce IT costs.
B. encourage optimal use of IT.
C. decentralize IT resources across the organization.
D. centralize control of IT.
Answer: B
Explanation:
IT governance is intended to specify the combination of decision rights and accountability that is best for the enterprise. It is different for every enterprise. Reducing IT costs may not be the best IT governance outcome for an enterprise. Decentralizing IT resources across the organization is not always desired, although it may be desired in a decentralized environment. Centralizing control of IT is not always desired. An example of where it might be desired is an enterprise desiring a single point of customer contact.

NEW QUESTION: 3
Efficiency Measures and Metrics are focused on:
A. Doing things right
B. Community measures
C. Doing the right things
D. Employee measures
Answer: A